Payment Methods
1. ATM Transfer / Bank Wire Transfer
After completing the bank transfer, please log in to your member account to locate your order or click the upload link provided in the order confirmation email to submit your payment proof.
The payment proof should include:
A photo or screenshot showing the transaction details (e.g., transfer receipt or online transfer screenshot).
The last five digits of the bank transfer account number.
Bank Account Information:
Bank Name: First Bank (第一銀行)
Bank Code: 007
Branch: Hengchun Branch (恆春分行)
Account Number: 75310062934
Account Name: 城東大院子文化有限公司
Please note that interbank transfers may incur additional transaction fees charged by your bank.
If payment or payment confirmation is not received within 2 days of placing your order, your order will be automatically cancelled.
2. Online Credit Card Payment
(This option will be available once the credit card system is fully activated and verified.)
We accept VISA, MasterCard, JCB, and UnionPay for online payments. Please ensure that all personal information is entered accurately for verification with your issuing bank.
For experiential product bookings, payment must be completed within 30 days prior to the event date.
Common reasons for credit card payment failure include:
Insufficient credit limit or available balance.
Please use another card or choose a different payment method.Single transaction amount exceeds the issuer’s authorization limit.
Please contact your issuing bank to request a temporary limit increase before retrying.
If you encounter 3D Secure verification during payment, this is an added security measure by your bank. Please contact your issuing bank to obtain the necessary password to complete the transaction.
3. Other Payment Methods
Currently, we do not offer the following payment options:
Cash on Delivery (COD)
Line Pay
Apple Pay
Other alternative payment methods
Shipping Methods
1. Order Processing & Dispatch
For in-stock items, orders will be dispatched within 3 to 5 business days after payment confirmation (excluding payment day and weekends/holidays). Delivery time may vary depending on the destination.
Shipping may be delayed during peak holiday seasons or due to force majeure events such as natural disasters or unforeseen circumstances.
2. Delivery Options
A. Black Cat (TA-Q-BIN)
Delivery Tracking: https://www.t-cat.com.tw/
Estimated Delivery Time: 2–3 business days
Delivery Coverage: Taiwan Main Island only
B. Chunghwa Post (Postal Service)
Delivery Tracking: https://postserv.post.gov.tw/pstmail/main_mail.html
Estimated Delivery Time: 3–5 business days
Delivery Coverage: Taiwan Main Island, Orchid Island (Lanyu), Penghu, Kinmen, Green Island, and Xiaoliuqiu.
3. Shipping Fee Schedule
Shipping fees may vary if package dimensions or weight exceed the standard limits of TA-Q-BIN or Chunghwa Post.
A. Black Cat (TA-Q-BIN - Standard Temperature Delivery)
| Package Size | Mainland Taiwan | Offshore Islands |
|---|---|---|
| ≤ 60 cm | NT$130 | NT$220 |
| 61–90 cm | NT$170 | NT$280 |
| 91–120 cm | NT$210 | NT$320 |
| 121–150 cm | NT$250 | NT$360 |
B. Chunghwa Post (Standard Temperature Delivery)
| Package Weight | Mainland Taiwan | Offshore Islands |
|---|---|---|
| ≤ 5 kg | NT$80 | NT$100 |
| > 5 kg – ≤ 10 kg | NT$100 | NT$125 |
| > 10 kg – ≤ 15 kg | NT$120 | NT$150 |
| > 15 kg – ≤ 20 kg | NT$145 | NT$180 |
Size Limits (Post Office Packages):
Maximum length not exceeding 45 cm; secondary sides not exceeding 34 cm and 27 cm, with total dimensions (L + W + H) not exceeding 105 cm.
4. Additional Notes
All experience and lifestyle products (e.g., Peniasoundla Digital Guide) do not require physical shipping; no shipping fee will be charged. Upon purchase, an activation code will be sent to your registered email.
Currently, free shipping promotions are not available.
International shipping is not provided at this time. Overseas customers may consider using a domestic address in Taiwan and arrange personal forwarding services.